Privacy Policy

Callaway Air and Services · Last Updated: July 15, 2026

Callaway Air and Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following information when you request an estimate, schedule service, submit a form on our website, or communicate with us:

• Name and contact information (phone number, email address, mailing address)
• Property and service address
• Details about your service request or project
• Insurance claim information you choose to provide
• Payment and billing information
• Communications you send us, including phone calls, emails, and text messages

How We Use Your Information

We use your information to:

• Schedule, perform, and follow up on services
• Send appointment reminders, technician arrival notifications, and job status updates
• Provide estimates, invoices, and billing communications
• Respond to your questions and customer service requests
• Improve our services and website

SMS/Text Messaging

If you opt in to receive text messages from Callaway Air and Services, we will send messages related to appointment scheduling and reminders, job and work order updates, estimates and invoices, and customer service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information only with:

• Service providers who help us operate our business (scheduling software, payment processing, communications platforms), who are required to protect your information
• Insurance carriers and adjusters, when you engage us for an insurance-related project and authorize such communication
• Legal authorities when required by law

Data Security

We use commercially reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

Contact Us

Callaway Air and Services
Phone: 713-240-7564
Email: support@callawayairandservices.com